Packaging Standards

At Euro Corals, we adhere to the highest standards when preparing your order. Each coral and invertebrate is carefully packed in multiple poly bags with the correct amount of water to prevent leaks. Fragile species are placed in protective plastic souffle cups to prevent movement and damage during transit.

All bags are sealed with aluminum fasteners, then placed inside insulated shipping containers to maintain stable temperatures. Heat or cold packs are added when necessary, and during cold weather, we use double insulation with extra heat packs for maximum protection.

All packing materials—including insulation and temperature-control packs—are provided free of charge.

Shipping Methods

Orders are shipped via UPS ISC Livestock Express or Go! Overnight.

• You will receive an email with tracking details on the day your order ships.
• A recipient must be available at the delivery address to accept the shipment and protect livestock from rain or extreme temperatures.
• Orders may be held for up to 2 weeks upon request, and delivery dates can be adjusted any time before we ship.
• Saturday delivery is available within Germany only, for an additional €39.90 fee.

Important: If an incorrect or incomplete delivery address causes delays or failed delivery, our guarantee will be void. The customer will be responsible for all related losses and costs. To update or correct an address, please notify us via email before shipping.

Free Shipping

We offer free shipping within the EU, based on your order subtotal.

• Free shipping is not available for wholesalers or retail stores.
• Thresholds may vary depending on the country.
• Please check our Free Shipping Chart by Country for detailed information.

Guarantee Policy

• 5-Day Guarantee (Corals Only): If a coral does not survive within 5 days of delivery, we will issue either a store credit or provide a replacement of the same coral.
• Invertebrates: Covered by our Arrive Alive Guarantee only. They are not eligible for the 5-day coverage.
• Wholesalers and retail stores are covered by a 24-hour guarantee only.

For full details, please see our [Guarantee Policy].

EU Delivery Scheduling

At checkout, you may select your preferred delivery day. Before every shipment, we check weather conditions at both the destination and transit points. If extreme temperatures pose a risk, shipping will be postponed and you will be contacted to arrange a new delivery date.

Saturday deliveries are available for Germany only, for an additional €39.90.

EU Shipping Table ISC UPS EXPRESS:

EU DELIVERY DAY:

Friday delivery days are only available for Germany.