100% Risk‑Free Guarantee

Buy with total confidence. Every coral, every order, every time.

At Euro Corals, your satisfaction is our highest priority. That is why every retail coral purchase is protected by our 5‑Day Guarantee — a straightforward, risk‑free promise that removes the uncertainty from ordering livestock online.

No lengthy claims process. No fine‑print games. Simply send us a photo of the affected coral within 5 days of delivery, and we will issue a replacement or store credit.

Because no one cares more about the health of your reef’s new inhabitants than we do.

Our Guarantee

5‑Day Coral Guarantee

If your coral does not survive the first 5 days after delivery, we will provide a replacement of the same coral (subject to availability) or store credit of equal value.

24‑Hour Arrive Alive Guarantee

All non‑coral livestock is covered by our 24‑hour Arrive Alive Guarantee.

How to Make a Claim

1. Photograph the affected coral clearly, in your aquarium where possible.
2. Email us within 5 days of the delivery date.
3. Wait for our confirmation before disposing of or returning any specimen.
4. Receive your replacement or store credit.

That’s it. Fast, fair, and handled by people who keep reef tanks themselves.

Qualifying Conditions

To keep our guarantee fair, fast, and effective for every customer, the following requirements apply.

Reef‑Ready Aquarium
Corals must be placed in an established reef aquarium with appropriate, stable water parameters.

Signature on Delivery
Someone must be available to receive and sign for the package. Missed deliveries void the guarantee.

Guarantee Start Date
The 5‑day period begins on the original delivery date.

Correct Delivery Address
An incorrect address or an unreachable location (for example, certain islands) that delays or prevents delivery will void the guarantee. If you are unsure about your area, please confirm with us before ordering.

Overnight Service Availability
The guarantee is valid only where overnight delivery service is available. Please verify service availability for your address before placing your order.

Specimen Handling
Do not dispose of any coral without our prior authorisation. Do not return‑ship any coral without our written consent. Unauthorised disposal or returns void the guarantee.

Coverage
The 5‑Day Guarantee applies to corals only: LPS, SPS, and soft corals.

Shipping Delays Are Our Responsibility, Not Yours

If UPS or Go Express fails to deliver on time:

• Lost corals are fully covered under our 5‑Day Guarantee.
• Surviving corals may qualify for an extended 10‑Day Guarantee, provided the issue is reported within 5 days and confirmed by us in writing.

Even when the carrier falls short, the responsibility remains with us.

Losses Over 50%

If more than 50% of your corals are lost within the 5‑day period, we will add your shipping cost to your store credit. This applies to paid shipping only and does not apply to free shipping orders.

Important Information

• Store credit only. We do not issue cash refunds.
• Credit usage. Livestock credits cannot be applied toward shipping costs.
• Discounted items. Guarantees are calculated on the amount paid, not the full retail price.
• Chargebacks. Please contact us by email before taking any action. Filing a chargeback without prior contact is unlawful and will be contested.
• Wholesale and retail stores. Trade accounts are covered by our 24‑hour guarantee.

With Euro Corals, your purchase is protected, your livestock is cared for, and your trust is earned with every shipment.

Questions about your delivery area or aquarium readiness? Contact our team before you order — we are always happy to help you buy with certainty.